Social responsibility makes possible to reconcile the social interest of the company with the legitimate interests of the different interest groups that may be affected, and also to assume the impact of the company's activities on the community as a whole and on the environment.
This Corporate Social Responsibility Policy (hereinafter, "CSR Policy") aims to establish a frame of reference, from which any entity of LUQUE ECOLOGICO, SL can develop and promote socially responsible behavior, regardless of the form - conventional and / or digital-, in which the business is developed, and the country in which it operates, locally adapting the actions that are necessary for its fulfillment.
LUQUE ECOLOGICO, SL defines its social responsibility as “a voluntary and strategic commitment that implies seeking to achieve its business objectives, rigorously complying with its contractual and legal obligations, applying criteria of equity and stability in relations with its interest groups (stakeholders), thus contributing to the satisfaction of the present and future needs of society "
Promoting Corporate Social Responsibility at LUQUE ECOLOGICO, S. L., has to be perceived as a way of:
1) Achieve the social interest of LUQUE ECOLOGICO, S. L. and its strategic objectives.
2) Manage the company from the values defined by LUQUE ECOLOGICO, S. L. of solvency, integrity, service vocation, innovation for leadership and a committed team, which must be present in any business project that is developed.
3) Establish stable and equitable relationships with the stakeholders with which the company is related, mainly those defined in the goal1 - employees, suppliers, distributors, clients and society.
4) Manage the risks and business opportunities derived from the evolution of the environment in which LUQUE ECOLOGICO, S. L. carries out its commercial activity, assuming the impact it generates on society and the environment, maximizing the positives and minimizing the negatives.
5) Transmit the social value of the company, in each territory, which reconciles the value of its operational activity with the value of the non-profit activities that are carried out.
Therefore, and in order to adequately develop these objectives, the following general and specific principles of action are established
1 LUQUE ECOLOGICO, S. L . GOAL: "We are a human team that works to constantly improve our service and develop the best relationship with our clients, distributors, suppliers and society"
1. Compliance with the International Commitments related to Social Responsibility.
LUQUE ECOLOGICO, S. L. undertakes voluntarily to comply with the different international CSR initiatives as well as to subscribe to the particular requirements of our clients in this matter.
Voluntary adherence to this type of international initiative has an impact on the reputation of LUQUE ECOLOGICO, S. L. and entails compliance with the commitments assumed.
2. Compliance with national and international laws and standards in force in all the countries in which the company operates, adopting in a complementary way international standards and guidelines such as those established by the OECD, and the conventions of the International Labor Organization (ILO), where there is no adequate or sufficient legal development.
3. Maintenance of corporate governance practices based on ethics, corporate transparency and diversity; Respecting the rules of free market and free competition, and rejecting any illegal or fraudulent practice, contrary to the rules of good governance, the rules and corporate policies of LUQUE ECOLOGICO, SL and the guidelines of the Code of Business Ethics of the company to gain business advantages.
LUQUE ECOLOGICO, S. L. has internal mechanisms for prevention, surveillance, reporting and punishment of any practice described in the previous text that occurs in the company.
4. Communication and dialogue with all stakeholders, based on transparency, truthfulness and commitment, as fundamental axes to build stable relationships that generate trust.
LUQUE ECOLOGICO, SL needs the involvement of its stakeholders, especially those defined in its mission, to achieve its business and social objectives, and therefore has established specific channels of communication and dialogue that also allow knowing their needs and expectations.
LUQUE ECOLOGICO, S. L. undertakes to carry out a permanent review and adaptation of said channels, applying new technologies, so that they are suitable and effective for the task they have to perform.
Furthermore, LUQUE ECOLOGICO, S. L. has processes for identifying those matters considered material or relevant for the development of business activity and for its stakeholders. This materiality process is established as a complement to the mentioned dialogue channels.
5. Commitment to transparency, as a way of transmitting and generating trust and credibility to our stakeholders. Which it involves:
a) Disseminate relevant and truthful information about the performance and activities of the company, complying with the legal requirements for public information that may exist.
b) Prepare and publish financial and non-financial information, using in the latter case, any of the internationally accepted methodologies, and subjecting it to the internal and external verification processes that are considered appropriate and that guarantee its reliability and encourage its continuous improvement.
6. Commitment to Human Rights. LUQUE ECOLOGICO, SL is completely in line with the United Nations Global Compact and its ten principles, which commits us directly to the respect, defense and protection of Human Rights contained in the "International Bill of Human Rights", in the conventions of the International Labor Organization (ILO) and the Declaration of Fundamental Principles and Labor Rights.
Therefore, LUQUE ECOLOGICO, S. L. is committed in the field of Human Rights:
a) To avoid discriminatory practices or practices that undermine the dignity of people:
a.1. Procuring a dignified, safe and healthy work environment, adopting rules and procedures in matters of occupational health and prevention of occupational risks, avoiding any type of discriminatory attitude, intimidation or violence, in any of its manifestations due to sex, ethnic origin , creed, religion, age, disability, political affinity, sexual orientation, nationality, citizenship, marital status, or socioeconomic status.
a.2. Rejecting child labor and forced or compulsory labor
b) To respect the freedom of association, association and collective bargaining of its employees, and respect the role and responsibilities that correspond to the representation of workers in accordance with current legislation.
c) To offer a decent job:
c.1. LUQUE ECOLOGICO, S. L. remunerates its employees in a dignified manner, adjusted to their skills, responsibilities and functions. Said remuneration will be in line with the applicable legislation and with the conditions of the markets where it operates, which allows them to satisfy their basic needs and those of their families.
c.2. LUQUE ECOLOGICO, S. L. guarantees the right of its employees to a work schedule that respects the right to rest and will facilitate flexible work practices, recognizing the need for employees to balance their working life with other interests and responsibilities.
c.3. LUQUE ECOLOGICO, S. L. also guarantees the right of people to the privacy of their personal data.
d) To activate due diligence procedures to identify possible situations of greater risk in relation to human rights and to develop mechanisms to prevent and mitigate said risks in their activities.
7. Fiscal responsibility.
LUQUE ECOLOGICO, SL, aware that the payment of taxes has a direct impact on the economic and social development of the countries in which it operates, fulfills its tax obligations in accordance with the existing tax laws in those countries, paying the corresponding taxes. depending on the benefits generated in each territory.
In this sense, the following commitments are assumed:
a) That decisions with tax significance are adopted by means of a reasonable interpretation of the rule taking into account the reality of the business that generates the benefit subject to taxation.
b) That the existence of significant tax risks be mitigated, ensuring that taxation has an adequate relationship with the business structure in each country, taking into account the activities carried out and the material and human resources used in each activity.
c) That in those jurisdictions in which collaborative relationship systems are developed between taxpayers and tax authorities, LUQUE ECOLOGICO, S. L. participates actively in an attempt to reduce conflict in the interpretation and application of tax regulations.
8. Preservation and promotion of the Environment.
LUQUE ECOLOGICO, SL develops its activity under the firm commitment to contribute to sustainability from an environmental perspective, materializing through the integration of the environment in the business, the promotion of environmental responsibility, preservation of biodiversity, prevention of pollution, efficient management of resources and adaptation and mitigation of climate change, in accordance with the provisions of the company's Environmental Policy
9. Promotion of social responsibility, with active participation in reference national and international bodies and forums in which behaviors and commitments aligned with the contents of this CSR Policy are promoted.
LUQUE ECOLOGICO, S. L. has a Code of Business Ethics that establishes the rules that should govern behavior and actions among employees and in their relationship with third parties. In addition, it promotes a work environment based on an environment of trust and mutual commitment, which implies:
a) Consolidate a culture of respect for people and behaviors that are favorable and open to diversity with any of the company's stakeholders.
b) Guarantee the right to effective equality of opportunities and treatment of all workers that allows them, without exception, to be able to develop personally and professionally.
c) Avoid any type of labor discrimination in the areas of access to employment, promotion, professional classification, training, remuneration, reconciliation of work and family and personal life and other working conditions.
d) Contribute to maintaining work environments free of harassment and violent or offensive behavior towards the rights and dignity of people, and guarantee that, if they occur, adequate procedures are in place to deal with the problem and correct it.
e) Achieve an optimal level of workplace safety, and achieve a work environment that allows the professionals of LUQUE ECOLOGICO, S. L. to develop their work in the best physical, mental and well-being conditions.
f) Promote the establishment of remuneration conditions that guarantee a decent salary, recognizing the performance and contribution of employees to the results of the company.
They are the basis of the business, including the potential client and, therefore, LUQUE ECOLOGICO, S. L. assumes the following commitments:
a) Provide honest advice and complete information on the characteristics and qualities of LUQUE ECOLOGICO, S.L.'s products and services, prior to contracting.
b) Provide an accessible and quality service within the agreed period, monitoring the customer's experience, through surveys that measure their satisfaction and by other means and systems that allow active and permanent listening to the customer in all those processes and operations in which it is related to the company.
c) Maintaining due confidentiality in the treatment of your data.
d) Manage and resolve your claims in the shortest possible time.
e) Maintain adequate and efficient communication channels, using the best adapted means for this.
f) Permanently innovate in value-added products and services, facilitating and promoting access to insurance for the greatest number of groups.
g) Respect and comply with the rules that regulate communication and marketing activities and assume the voluntary codes that give transparency and truthfulness to said actions.
LUQUE ECOLOGICO, S. L. has a management and relationship model with suppliers that seeks to guarantee an ethical and socially responsible process in its actions with all those involved in the value chain. Which it involves:
a) In addition to focusing on the efficiency and quality of the products and / or services provided by the suppliers of LUQUE ECOLOGICO, S. L., responsible practices are adopted that generate mutual value.
b) Ensure that the value chain complies with the principles and values of LUQUE ECOLOGICO, S. L., with the Code of Business Ethics and with the principles established in this policy
c) Guarantee that the company complies with the supplier management policies established in the HACCP.
4. Distributors / Mediators.
LUQUE ECOLOGICO, S. L. supports the distribution of its products and services through a wide network of mediators and collaborating entities and therefore assumes the following commitments:
a) Maintain a permanent dialogue through commercial structures and specific platforms created for this purpose.
b) To seek selection and remuneration processes that allow assessing professional skills and competencies, as well as other aspects of interest to ensure the quality of the service they provide.
c) Implement a training model adapted to the needs of each distributor, paying special attention to training aimed at fulfilling the strategy and values of LUQUE ECOLOGICO, S. L. and the CSR Policy
LUQUE ECOLOGICO, S. L. is committed to the economic and social development of the countries in which it operates and, for this reason,:
a) It assumes the impact that its activity generates on society, evaluating and managing non-financial, ethical, governance, reputation, social and environmental risks.
b) It is committed to those initiatives or social activities that benefit society.
In this sense, LUQUE ECOLOGICO, S. L. considers that its priority areas of social action are: the environment, the promotion of health, the prevention of accidents and the promotion of the insurance culture.
For the development of its areas of action, LUQUE ECOLOGICO, S. L. may establish collaborations with public or private entities.
c) It considers that also from the line of sponsorships it promotes contributes to the development of activities that have an impact on the benefit of society
DEVELOPMENT, MONITORING AND CONTROL MECHANISMS
This policy will be developed and complemented with the different policies that are approved in the company that are directly related to the general and specific principles of action established.